Privacy Policy

Your privacy and data security are our top priorities

Last Updated: November 13, 2025

Introduction

India Home Nursing ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home nursing services and visit our website indiahomenursing.com.

By using our services, you consent to the data practices described in this policy. This policy complies with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Information We Collect

Personal Information

Name, age, gender, and contact details (phone number, email address, physical address)
Medical history, current health conditions, and medication information
Emergency contact information
Government-issued identification documents (for verification purposes)
Payment and billing information

Technical Information

IP address, browser type, and device information
Website usage data and cookies
Location data when you access our services

How We Use Your Information

Primary Purposes

To provide home nursing and healthcare services as requested
To assign qualified nurses and healthcare professionals to your care
To maintain medical records and treatment documentation
To process payments and billing
To communicate about appointments, schedules, and service updates
To respond to your inquiries and support requests
To comply with legal and regulatory requirements

Data Security & Protection

Security Measures

All sensitive personal data is encrypted using industry-standard encryption protocols
Access to patient information is restricted to authorized personnel only
Regular security audits and vulnerability assessments
Secure servers with firewall protection and intrusion detection
Staff training on data protection and confidentiality
Compliance with Information Technology Act, 2000 and IT Rules, 2011

Information Sharing & Disclosure

We may share your information with

Healthcare professionals providing your care (nurses, doctors, specialists)
Healthcare facilities and hospitals (only when medically necessary)
Insurance companies (with your consent for claim processing)
Legal authorities (when required by law or court order)
Payment processors (for billing purposes only)

We do NOT

Sell your personal or medical information to third parties
Share your information for marketing purposes without consent
Disclose your health information to unauthorized parties

Your Rights

Under applicable laws, you have the right to:

1
Access your personal and medical information
2
Request correction of inaccurate information
3
Request deletion of your data (subject to legal requirements)
4
Withdraw consent for data processing (where applicable)
5
Object to processing of your personal information
6
Request data portability
7
Lodge a complaint with relevant authorities

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small data files stored on your device that help us remember your preferences and improve our services.

You can control cookie settings through your browser preferences. However, disabling cookies may affect certain features of our website.

Data Retention

We retain your personal and medical information for as long as necessary to provide our services and comply with legal, regulatory, and professional obligations. Medical records are maintained as per Indian Medical Council guidelines and applicable healthcare regulations. After the retention period, data is securely destroyed or anonymized.

Children's Privacy

Our services may be used for pediatric care. When providing services to minors (under 18 years), we collect information only with parental or legal guardian consent. We take additional precautions to protect children's privacy and ensure all data handling complies with applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

[email protected]

+91 72178 72802